CPR Call Blocker: Technical Support Advisor

CPR Call Blocker: Technical Support Advisor


Headquarters: Wales, UK

URL: www.cprcallblocker.com

CPR Call Blocker is looking for a telephony technical support specialist who
thrives on providing support through many different channels of communication –
including: email, phone, chat, forums and social media such as Twitter. You’re
a great match if you possess fantastic trouble-shooting skills and have the
ability to dive deep into a new product to learn it inside and out.
The technical support specialist would be dealing with support queries originating
from within the United States.
This is a part-time position. 20 hrs a week.
• Frontline support: interacting with existing and potential customers,
primarily via live chat, helpdesk, and email, and occasionally over the phone,
Skype or social media.
•You will address technical support queries rapidly in a friendly
and professional way.
• You will liaise with our technical team to collect information and address
more complex queries.
• Will update the product knowledge base as needed to improve customer experience
• You will help improve and develop the technical support system currently
being used.
Desired Skills
& Experience

• Experience within a Support Team in either the telecommunications or
technology sectors.
• Excellent written and spoken English-language proficiency; proficiency in
other languages is icing on the cake!
• Experience in telecommunication devices and landline infrastructure.
• Fascinated with problem solving.
• Excellent  judgment to prioritize
customer issues based on their urgency and severity.
• Experience with, or willingness to try, working remotely.
• Self-starter with entrepreneurial mind set.
• The ability to evaluate, troubleshoot, and follow up on customer issues as
well as replicate and document for further escalation.
This is a part-time position. 20 hrs a week. Graduates with a
great portfolio or an individual with a proven track record in customer service
are welcome to apply.
Salary is
negotiable depending on experience.
Must be able
to work the hours of 2:00pm – 18:00pm Monday to Friday PST

To apply: Send a resume to jobs@cprcallblocker.com

Original post https://weworkremotely.com/jobs/5043-technical-support-advisor