Publisher Support Engineer at Mediavine (Seattle, WA) (allows remote)

Publisher Support Engineer at Mediavine (Seattle, WA) (allows remote)

Mediavine, a fast-growing advertising management company representing over 2500 websites in the food, lifestyle, DIY, and entertainment space, is searching for a technical support engineer to assist in supporting our publishers and work with our engineering team to launch new products. We are looking for a junior level developer to assist our support team in triaging bugs and solving technical problems for our publishers.

We are looking for someone who is comfortable explaining technical issues in non-technical ways, and someone who is able to provide excellent service throughout stressful situations. Since you will be working with publishers who may be dealing with difficult issues, we expect you to be able to empathize with our publishers and help de-escalate situations.

As a Publisher Support Engineer at Mediavine, you can expect to:

  • Troubleshoot and resolve support tickets from publishers
  • Work with the development team on plugin rollouts
  • Work with the support team to triage different technical problems
  • Help to educate publishers on technical concepts & explain in non-technical ways
  • Provide basic tweaks to customer blogs

Requirements:

Must Haves

  • Bachelors Degree in Computer Science OR equivalent technical experience
  • Comfortable with HTML, CSS, basic JavaScript & PHP
  • Familiar with Content Management Systems (WordPress, Blogger, SquareSpace, etc.)
  • 2+ years experience in a customer service role
  • Excellent problem solving and troubleshooting skills
  • Ability to empathize with customers
  • Continuous drive to learn
  • Native level proficiency with the English language
  • Located within the United States

Bonus points for

  • Experience working with Agile Frameworks like SCRUM
  • Technical experience within the WordPress platform
  • Experience with transactional databases (SQL, mySQL, etc.)

Benefits

  • Travel opportunities
  • Work Remote
  • Comprehensive Benefits including 401k, Health, Dental, and Vision insurance
  • Learning Allowance
  • Access to experienced engineers with direct mentorship opportunities
  • Generous Vacation/Time off policies

Original post https://stackoverflow.com/jobs/166866/publisher-support-engineer-mediavine?a=TXCHx7CVpcY