Cloud Support Engineer at BETSOL (Denver, CO)

Cloud Support Engineer at BETSOL (Denver, CO)

Cloud Support Engineer

BETSOL is a fast-growing Denver based IT Company. BETSOL is looking for a Cloud Support Engineer. This is a hands-on position requiring solid technical skills, as well as excellent interpersonal and communication skills. You are expected to have and maintain a high level of technical competence over a wide range of technologies. You will be expected to learn new products and technologies quickly and constantly.

Position is in Broomfield, Colorado

Key Role & Responsibilities:

  • Manage BETSOL’s Cloud infrastructure across multiple cloud platforms
  • Provide support for BETSOL’s Zmanda Product line enterprise customers, including backup, disaster recovery, information security, and virtualization.
  • Deploy, configure, tune, and troubleshoot Office 365, Active Directory, and other applications.
  • Integrate BETSOL’s cloud infrastructure applications and enable a single sign-on experience for end users
  • Provide support via Phone, Email, and Web-based remote access tools
  • Document and report progress using BETSOL’s tracking tools
  • Escalates necessary cases to the right level within the defined LOB (Line of Business) 
  • Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels

Skills and Experience:

  • Experience in IT systems engineering, with a focus on migrations, deployments, configuration, backup, disaster recovery, and information security.
  • Strong analytical skills
  • Strong technical experience in:

      • Linux
      • Active Directory
      • Office 365
      • Cloud infrastructure management of AWS and Google cloud
      • VMWare
      • Data networking and IP protocols


Bachelor’s Degree. Degree in computer science is a plus.

Employment type

Full-time. No Visa sponsorship is available for this role.



Job function



Information Technology and Services

Computer Software

Software and Product Engineering

Original post