TaxJar: TaxJar Plus Program Manager
Headquarters: 100% remote
- Work closely with our initial TaxJar Plus customers to ensure they have a great onboarding experience, and share customer feedback with the marketing and development team
- Partner with our Customer Success team to build & adjust our processes and tools to provide the white glove priority support our TaxJar Plus customers expect, and help build the strategy on how we provide that top level service as we scale
- Drive alignment with sales and marketing to understand details of the TaxJar Plus opportunities we win and lose, and use that information to inform the marketing and development teams on how we can improve our messaging & offering
- Drive alignment across sales, marketing, development, and customer success as we roll out new features of TaxJar Plus, ensuring smooth feature launches & communication
- Help to operationalize our sales processes for TaxJar Plus, from building processes to sign deals to manage pipeline and onboarding
- Build dashboards to report on the overall growth and success of the TaxJar Plus business, reporting to the company and leadership team on key findings
- You have passion in working directly with customers and will spend time to ensure they are delighted, understanding their wants and needs
- You have a proven track record of working across functions to streamline communication and drive cross functional projects.
- Being organized is one of your top strengths, you love managing cross functional alignment
- You must be a self-starter with lots of initiative and creativity. Prior entrepreneurial experience is a plus.
- Technology is your ally. You’re comfortable using collaborative tools like BaseCamp, Trello, Google Docs and Zoom. And you’re not afraid to try new tools whenever necessary.
- You can’t imagine working any way other than remotely.
- You value working with talented, friendly people who push you to be your best.
To apply: Apply here:https://taxjar.workable.com/jobs/683355/candidates/new Please treat this as your first interview. We receive lots of resumes, so here’s your chance to stand out from the crowd.